2. Check your firewall

If you get the error message VPN 807, your firewall may be the cause of the problem. To solve this problem, you need to find your VPN client in your firewall and make sure your VPN is allowed through.

If your VPN is allowed through the firewall, you should try disabling it completely. If you are using a third-party firewall, temporarily disable it and see if that fixes the problem. If you are using the Windows Firewall, you can disable it as follows

  1. Press Windows + S and type firewall. Select the Windows Defender firewall from the list.
  2. When the Windows Defender Firewall window opens, click Windows Defender Firewall enable or disable in the left pane.
  3. Now select Disable Windows Defender Firewall (not recommended) for the private and public network settings. Click OK to save your changes.

After disabling the firewall, check if the problem persists. If the problem does not appear, it means that the firewall is causing the problem. Then turn it back on and check the settings again, and make sure your VPN is authorized to be used.

4. Check the router settings

If you keep getting the VPN 807 error message on your PC, your router may be the problem. Depending on the users, you must have certain ports open to use a VPN correctly. To do this, open the router settings and enable the following options:

  • Port 1723 for PPTP VPN
  • Protocol 47 ERG
  • VPN Passage

This is a somewhat complicated process, and to find out how to do it correctly, you should consult your router’s user manual to find the necessary settings. Keep in mind that PPTP is necessary for the VPN to work, but if you can’t activate it, you can also use SSTP.

5. Clear history, cookies and register

In some cases, the VPN 807 error message may appear because your cookies or remnants of registry entries are interfering with your VPN. To solve this problem, users are advised to delete the registry, history and cookies.

You can do this manually, but it can take some time, so it is usually best to use special software. CCleaner is a special application that automatically removes all unnecessary files and registry entries from your PC. The tool is easy to use and you should be able to clear your history, cookies and unwanted registry entries with just a few clicks.

⇒Download Free version of CCleaner

6. Checking connection details

If you get the VPN 807 error message, the problem may be related to your login credentials. Sometimes your credentials are incorrect, which can lead to this error and many others. If you get this error message, check your credentials and make sure they are correct.

Also check the IP address of the VPN and make sure it is correct.

7. Changing VPN settings

If you are getting the VPN 807 error message on your PC, it is possible that your VPN settings are causing this problem. To solve the problem, it is recommended to change the security settings of your VPN. It’s pretty easy to do, and you can do it by following these steps:

  1. Open the VPN properties.
  2. Get to safety
  3. Change the connection type to PPTP (Point to Point Tunneling Protocol).

After making the changes, check if the problem persists. Some users suggest using auto-configuration instead of PPTP, so you could try that too.

8. Try to change VPN address

Depending on the users, the VPN 807 error can sometimes occur due to your VPN address. To solve the problem, users suggest removing http:// from the VPN address. To do this, open your VPN settings and find your VPN address.

Now, change the VPN address from

  • http://yourvpnprovider.com
  • yourvpnprovider.com

Remember to also remove any slashes at the end of the VPN address. After making these changes, check if the problem is solved.

9. Try connecting to different VPN points

Sometimes this problem can be related to the server you are trying to connect to. The server may be having some problems. So try other servers or locations to see if this solves your problem.

If you get this error message on all servers and sites, the problem may be related to your settings.

10. Try restarting your router

Depending on the users, sometimes your router can cause the VPN 807 error. Your router may be experiencing errors. If this is the case, you will need to reboot your modem and router.

To do this, press the power button on each device and wait a few minutes. Press the power button again and wait for both devices to start up. Once both devices are turned on, check if the problem persists.

11. Reinstall VPN client

If you keep getting the VPN 807 error message on your PC, the problem may be related to your VPN client. Sometimes your installation can be damaged, which can lead to this error and many others. However, you can easily solve the problem by reinstalling the VPN client.

You can use several methods, but the best is to use an uninstaller. In case you don’t know, an uninstaller is a special application that completely removes the selected application and all its files and registry entries. The application will then be removed completely.

If you are looking for a good uninstaller, we recommend IOBit Uninstaller. If you have uninstalled the VPN client, reinstall it and check for problems.

⇒ Download IObit Uninstaller PRO for free now.

The VPN 807 error can cause a lot of problems on your PC, but we hope you have solved this problem with one of our solutions.

FAQ: More information about VPN 807 error

  • How can I correct my VPN error?

First, you need to make sure you have a valid subscription and that your VPN client is up to date. You can then change your VPN server and firewall settings.

  • Why doesn’t the VPN work anymore?

There can be many reasons why a VPN doesn’t work the way it used to. For a full guide, see our article on how to prevent a VPN from working on Windows.

  • What is a vpn connection error?

A VPN connection error is displayed if the client tried unsuccessfully to establish a VPN tunnel. Check your firewall settings and make sure the client is up to date.

Editor’s note: This article was originally published in December 2018 and revised and updated in January 2021 for timeliness, accuracy and completeness.

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By ryui

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